The installation of granite countertops is a
very exciting project for a homeowner. We are committed
to exceeding your expectations and will do our best to insure
that every step of the process run smoothly. We believe
that knowing what to expect as your project progresses is important,
so please take the time to review the information below. Thank
you for considering Imported Stone.
In most cases, your new countertops will be installed 1-3 weeks from
the time a sales agreement is signed and a deposit is made.
Items such as cabinets not being set in place, sink or cook
top not being available, or delivery of special order stone could delay
Imported Stone will come to your home
to take exact measurements. This step is extremely important
to the final quality of the project. To insure accuracy, if you are
having new cabinets installed, they must be in place prior to your template
In most cases, countertop layouts require that at least one seam be
used during the installation process. We will discuss the location of
any seams necessary when we come to your home to measure your countertop.
Most homeowners choose an under mount sink to go
along with their granite countertops. For your convenience,
we have several styles of high quality stainless steel sinks
available. You may choose to purchase a sink elsewhere, which
is fine. However, we will need to have the sink in our shop before
fabrication begins. You will also need to inform us as to the style
of faucet that will be installed as well as any additional items such
as soap/lotion dispenser or water purification spigot.
On installation day, we will be disconnecting
the hot and cold water supply from your sink, the garbage disposal
and drain. Your new sink will be installed with the countertop.
The adhesive used to secure the sink must cure prior to the plumbing
being reconnected. Therefore, it is recommended that plumbing
connections be made the day following countertop installation.
Your existing garbage disposal can be reconnected, however,
if it is an older one, this would be a good time to consider
replacement. To insure that the faucet holes are drilled properly,
it is important that you have your faucet at your home when
we install your counters. If you need a plumber, we have one
that we can recommend. His pricing is very competitive; he
does good work and will be billing you directly for his service.
Let us know if you would like his name and number.
Scheduling the Installation
We try to schedule our installations about
one week in advance and will call you to set a target date.
Let us know if you have any special day/time requirements so
that we can schedule your installation accordingly. You will
receive a confirmation call two days prior to installation.
Most installations take about 4 hours to complete.
Imported Stone will do everything in its power to insure that the installation
of your new granite countertops is a positive experience for
you, our valued customer. In most all cases, the installation
will be started and completed that same day. As mentioned earlier,
if there is plumbing that needs to be reconnected, we recommend
that this be scheduled for the day following countertop installation.
Preparing for Your New Granite Countertops
If you have existing countertops that we will
be removing, please remove all personal items from them prior
to our install team arriving. We
also ask that you remove any items from under your sink and
cook top. Our installers are trusted and conscientious employees,
but accidents can happen. With
that said, it’s a good idea to move any items that may be in
the way prior to the project beginning. If you need help, our
installers will be glad to assist and advise you.
We will remove your existing countertops
and sink, and will hall them away for you. Should you want
to keep them, just let us know where to place them after
With the nature of granite and the steps
involved in the installation process, there is a good chance
of some dust being created. We
will do our best to keep it to a minimum, however please be
aware that the installation process isn't dust free.
For information about cleaning and sealing granite countertops,
For other questions, click here to go to
our frequently asked questions page. If
at any point you have a question, just give us a call at 704-395-6112
or email us at email@example.com and
we will glad to assist you in any way possible.